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TaxACT: Products & Services

TaxACT is an online service to help people e-file their tax returns. They offer a download or CD. They offer a Free Federal Return, Deluxe Federal Edition and Ultimate Bundle. They guarantee that the customer will receive the maximum refund. The program allows the customer to prepare, print and file the return.

TaxACT: Company Background

TaxACT was founded in 1998. They were developed by 2nd Story Software. Their headquarters is located in Cedar RapidsIA. They offer customer support in categories such as Account Assistance, How to Pay & Billing, TaxACT Products, Using TaxACT, E-Filing and Printing, Tax Help, Shipping Status and an Audit Assistance.

TaxACT: Customer Feedback & Reviews

There are mixed customer reviews for TaxAct. Some customers say the website is complicated and they are unhappy with the time it takes to receive the order. One customer said, "I like your company's responsiveness a lot. But I have found the TaxAct product to be a little more complicated than I thought it would be. I was hoping that I could do the tax forms without an accountant, but the questions assume a higher level of knowledge of accounting than I have. I will use your product as a double check of what the accountant tells me.".

Other customers are happy with the product. They like the extended features, the ease of use of the program, and the pricing. One customer said, "The product is great and when I have needed help, the support people have been really helpful, courteous, and all I could ask for!".

TaxACT: Business Credibility & Trustworthiness

TaxAct has been a Better Business Bureau accredited company since April 16, 2001. On the BBB rating scale of A+ to F, the BBB has given TaxACT a rating of A+. They have had 115 complaints in the past 3 years and 40 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the products or services.

TaxACT is customer certified by Bizrate, as well as a 6 time award winner.

TaxACT: Website Popularity & Google Ranking

Alexa traffic ranker shows TaxACT ranks 85,293 globally and 18,690 in the United States. They have a reputation of 781 sites linking in. About 45% of visits to the site are bounces, or one page views. The most frequent users of this site are college educated females ages 55-64. They tend to browse this site from home.

Google PageRank gives TaxACT a rating of 6 out of a possible 10 points.

TaxACT: Social Media Presence

TaxACT has a Facebook page with 44,762 likes. They use this page to showcase their products and they also communicate with their customers. They have a Twitter with 5,239 followers. They update this page regularly. They have a Pinterest page with 3 boards and 7 pins. They also have a Google+ page and a Tax News blog.

TaxACT: Website Security & Safety

TaxACT collects and uses personal information for business purposes. They do not share personal information to third party companies. Please see the privacy policy for more information.

TaxACT offers Truste certified privacy. They are a Trustwave trusted commerce site. They are Norton secure powered by VeriSign. They use SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosed by any malicious software at this time, and they currently have no known viruses associated with this site.

TaxACT: Pricing & Packages

TaxACT offers a free program for most federal tax returns. When comparing TaxACT's other products to other companies that offer the same services, I found that TaxACT had good pricing. Some companies were more expensive than TaxACT, and some other companies were priced just about the same as TaxACT for the services they offer.

TaxACT: Shipping Rates & Policies

No shipping policy.

TaxACT: Payment Methods Accepted

TaxACT accepts payments via credit card (Visa, MasterCard, American Express, and Discover). The customer can also pay with their tax refund, if they receive one, for a small fee. They will also accept payments via check or money order by mail. They do not accept any other payment methods at this time.

TaxACT: Returns, Refunds & Exchange Policy

TaxACT states, "Submitting an electronic return is similar to dropping an envelope into a mailbox; there is no way to stop it. For security purposes, we are unable to change, cancel, or delete any entries made in our databases. An entry would include submitting an electronic return, changing information within an electronic return, or modifying your method of payment.".

TaxACT: Product images & screenshots
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